Enterprise Customer Success Manager

Company: VirtualVocations
Location: Philadelphia
Posted on: February 4, 2025

Job Description:

A company is looking for a Manager of Customer Success, Enterprise.

Key Responsibilities

Lead a team of 8-10 Customer Success Managers to enhance customer engagement and retention
Implement customer success strategies and analyze success metrics to improve onboarding and training
Collaborate with cross-functional teams to ensure seamless customer journeys and resolve challenges

Required Qualifications

4+ years of experience in Customer Success Management within a recurring revenue business
2+ years of experience in a leadership role, focusing on team development and results
Experience in the HCM technology industry is a plus
Familiarity with Salesforce and Gainsight preferred
Bachelor's Degree required

Keywords: VirtualVocations, Hempstead , Enterprise Customer Success Manager, Executive , Philadelphia, New York

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